Offering online support can be a tricky subject in terms of web based collaboration. Website support has many different delivery points. They can include a walk through of your completed website, access to a member only support forum and a wiki. Each of these serve a specific purpose and are administered differently.

For instance we administer a website walk through via remote desktop. This allows us to best capture a personable setting for the demonstration.

When conducting these demonstrations we collaborate via Microsoft SharedView. This free, lightweight tool serves this purpose well and only requires a Windows Live ID to begin the collaboration session.

To begin the setup process:

1. Download the application and install it on your computer
2. From your desktop use the "Start" or Windows icon to locate the application. Double click the Microsoft SharedView icon to open it
3. Next: Sign in with your Windows Live ID
4. Once signed in: Choose Start Session if you are the presenter and Join Session or the link in your invitation to enter an existing session

When presenting, you'll begin with the toolbar showing 1 participant.

Clicking the participant button will open a box of options to invite others, distribute handouts for the demonstration, or chat with the participants.

After launching your site you can setup tools to assist in monitoring the way Google crawls, indexes, and serves up your site in the search engine results. Visit www.google.com/webmasters/tools/ in order to begin the easy process of setting this tool up. If you're not already logged into to another Google application, start by logging in using your gmail.com username and password.

Once logged in, the very simple interface presents only two options.

1. Add a Website
2. Get Help

From this point, enter your domain name in the field, and press continue.

NOTE: Google does differentiate between the www version of your domain, and the non-www version of your domain. (e.g. www.mydomain.com / mydomain.com). Our recommendation is for the www version of your website.

The next screen will ask you to verify your domain in one of two ways.