Offering online support can be a tricky subject in terms of web based collaboration. Website support has many different delivery points. They can include a walk through of your completed website, access to a member only support forum and a wiki. Each of these serve a specific purpose and are administered differently.
For instance we administer a website walk through via remote desktop. This allows us to best capture a personable setting for the demonstration.
When conducting these demonstrations we collaborate via Microsoft SharedView. This free, lightweight tool serves this purpose well and only requires a Windows Live ID to begin the collaboration session.
To begin the setup process:
When presenting, you'll begin with the toolbar showing 1 participant.
Clicking the participant button will open a box of options to invite others, distribute handouts for the demonstration, or chat with the participants.
The share button opens a menu and provides the option to share any of the open applications on your computer. You can also choose to share the Desktop when sharing more than one application at a time. Allowing remote access to your computer and ending the collaboration session are the other options available in this menu.
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